Yellow Valley Farmhouse is committed to bringing you the finest products and customer service. We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition. We use professional shipping companies in China, but one has to understand that China’s shipping systems are not yet perfected as we are used to in for instance Western Europe or the USA.
We offer shipping throughout China. We depend on the Chinese speed of delivery… So we can not guarantee time of delivery. We can guarantee that our cheese will arrive in good quality!
Within Beijing, Shanghai amongst others we aim to deliver 72 hours after receiving your order. During Chinese public holidays we do not ship any items but will guarantee to deliver within the said period as soon as the holidays are over.
Please review the following guidelines and suggestions so that we can best deliver your carefully cheeses:
Delivery Address Guidelines
Please complete all applicable fields. A phone number is mandatory.
A signature is typically required for delivery. We deliver during business hours; please use an address where you know the recipient or another adult will be available.
The name of the recipient is always on the box, so the recipient can easily be informed.
Recipients will never be charged duties or fees.
We accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. We are not responsible for failed deliveries when:
(1) the customer provides an incorrect or out dated address,
(2) the recipient is on vacation or not available,
(3) the customer does not promptly (24 hours) provide a corrected/new delivery address,
(4) severe weather conditions occur (snow, ice, floods etc).
If the delivery company must return the package for any of the above reasons, the customer can be charged for the shipping and handling fee.
We will resend your order to a new address at the customer’s request if the customer agrees to pay the shipping and handling charge a second time.